Fast Facts
Wi-Fi
​Complimentary Wi-Fi is available throughout the hotel. Connect to ‘Aiden Hotel Guest’ Wi-Fi network then voilà! You’re connected.
If you get stuck, contact our hosts for 24-hour tech support.
Parking
Where to put your wheels? The nearest car parking station is Wilson Harbourside Carpark, accessible via Murray Street opposite the hotel. Car parking charges apply. See our hosts for pricing details and to arrange your parking tickets.
Shopping Essentials
If you need to stock up, there are a range of convenience stores, supermarkets and liquor stores in the area.
The closest supermarket is Coles at 60 Union Street, accessible via the main crossroad towards Pyrmont Bridge Hotel, then turn left and head down the escalator of the green U60 building, or enter from Edward Street.
There is a Liquorland just opposite the supermarket.
First Aid
We have your back. A trained First Aid staff member will be on site at the hotel at all times, while first aid supplies are available in the lobby.
If you need non-urgent medical attention, there are two pharmacies and a doctor’s surgery within walking distance of the hotel:
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Pyrmont Pharmacy
4b/60 Union Street, Pyrmont
TerryWhite Chemmart Miller Street
2/110 Miller Street, Pyrmont
Pyrmont Doctors
50 Union Street, Pyrmont
Doctors on Demand
www.doctorsondemand.com.au/online-doctors
Online Doctors available 24/7
Check-in and Check-out
​Check in time is 2:00pm
Check out time is 11:00am
But if you're an eager beaver and arrive early, or if you’re not quite ready to head home after checking out, you can securely store your luggage with our hosts in the lobby.
Emergency
The Australian emergency phone is 000.
Dial this number for fire brigade, police or ambulance services. Emergency evacuation instructions are located behind the entry door of your room. Please take the time to familiarise yourself with these on arrival.
I need help!
Our hosts are on hand 24 hours a day to assist with queries and requests.
Dial 9 on your in-room phone, or call 0468 384 854.
Gym
Don’t skip your workout! We have a partnership with Plus Fitness to provide our guests with casual access to their facilities at 65 Murray Street. Ask our hosts for a fob to get complimentary access to the gym.
Room Keys
If you lose the keycard, or simply need another key, please see our hosts for help.
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Please note for security we may need to ask you for identification.
Smoke-Free
Our hotel is entirely non-smoking, so please do not smoke anywhere in the hotel.
If you’re found smoking in any part of the hotel, including on any balconies, a $300 room cleaning and deodorising fee will be charged to your account.
The nearest smoking area is outside the hotel on Murray Street, but we ask that you please stay at least 4m away from the entrance in accordance with local regulations.
Reception
At your service! Our hosts are available 24 hours a day for any requests you may have. Need something photocopied or printed? Dial 9 on your in room phone or text us 0468 384 854 for assistance.
Housekeeping
Our housekeeping team will service your room between 9am–4pm daily. To request a bathrobe or additional toiletries, blankets and towels please dial 9 or text us on 0468 384 854.
Should you wish to request servicing of your room at a particular time, simply let our
team know your plans.
Dry cleaning
So fresh, so clean. We have dry cleaning service available. A pricelist and laundry bag are located in your wardrobe. Please complete and return the form to guest services by 8:30am to have items returned to you by 6pm the same day (excluding Sunday and Public Holidays).
Phone chargers
So your phone’s run out of juice and you don’t have a charger handy. Nightmare!
From adaptors to charging cables, come see us and we may have a solution for you.
Extra visitors
We all love a party, however for your safety and the comfort of others we request that you limit visits from extra guests to two per room.
Credit cards
At Aiden, we accept all major credit cards including Visa, Mastercard, and American Express. These all come with a 1.5% surcharge.
Dining
If you’re peckish, our lobby level Wayfarer’s Bar and Café is open 7 days per week, 6:30am to 9:30 pm (with breakfast until 10:30am).
Enjoy all-day dining options, from a sumptuous breakfast, an aromatic coffee and a light snack for lunch to an antipasto afternoon treat or dinner and drinks. Wayfarer’s is designed to be a place to relax, take stock and refuel. The perfect spot to work from during the day or retire to in the evening for a pre- or post-dinner cocktail.
MENUS:
Drinks menu​
Room service
While we don’t offer a straight-to-your-door room service menu, you can purchase snacks and drinks from Wayfarer’s Bar and Café and take them up to your room at your leisure.
Bottleshop
Should you wish to enjoy a bottle of wine in your room or take one with you on an outing around Pyrmont, you can purchase one from Wayfarer’s Bar and Café. We have carefully picked and curated our wine list, which focuses on local producers that deliver high quality and highly rated wines. See the team at the bar for a price list or see our current beverage menu here.
In room shopping
We offer a small sundry shop for your convenience, containing Aiden merchandise, and Rituals products. Our hosts are more than happy to show you through these items, contained on the lobby level of the hotel.
Check out our product list and price here.
Telephone
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Dial 9 to contact our hosts from your room.
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To dial out, push the number you need to reach, then press the green call button. Local calls are complimentary.
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To dial another guest, key in their room number i.e. dial 710 for room 710.
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For international calls, we recommend using our super speedy complimentary Wi-Fi to access your favourite internet phone app for more cost effective calls.
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If you see a flashing light on your phone, you have a voicemail. To retrieve your message simply press the message button.
Air con
Your room is equipped with individual cooling, heating and fan control. You can adjust the temperature via the panel on the wall at the entrance to your room. Our suggested optimum setting for air-conditioning is 23 Celcius (73.4 Fahrenheit). Because we love the environment, we’ve set your air-con to turn off automatically once you leave the room.
... and breathe easy
You can also breathe easy knowing your air is filtered by our MERV-13 (or F7) air-conditioning filters to remove nasties in the air and deliver fresh, clean air into your room, while FDA (US) approved UV bulb technology installed in your room air supply has been shown to assist in neutralising microbial particles (including COVID-19).
Power
Australian power is 240V. Power adapters are available on loan from our hosts. Dial 9 on your in-room phone or text 0468 384 854 for assistance.
Television and Casting
Enjoy free-to-air TV round the clock on your television. You’ll find the television remote
control located below your wall mounted TV. See our TV Channels here.
Want to stream your own media? The hotel is equipped with a complimentary, secure hotel
grade Chromecast service. Simply connect your device to the free hotel wifi, scan the QR
code on the screen (or go to the web address and enter your code), and then hit the casting icon on supported apps such as Netflix, Stan, Amazon Prime Video, Disney+, or Foxtel.
Bathroom Amenities
Smell nice, look good and love the planet with our Rituals skincare and haircare products located in your bathroom.
If you fall in love and can’t bear the thought of
leaving them, you can take your Rituals products with you and a charge will be added onto your account, from $25 per bottle. You can also purchase items from the Rituals range as a gift (for yourself or someone else). See our hosts for details.
Clothes steamer & iron
When you want to look your best, you can make use of your in-room clothes steamer to steam out any creases in your clothing. You will find it hanging on the wall inside your wardrobe. If you prefer the traditional iron and ironing board situation, you can find these stored on your floor in the corridor.
Pillow preference
There’s a pillow out there for everyone. If you’re not loving the pillows currently hanging out on your super comfy bed, dial 9 to chat with our hosts and choose a different type.
Shh... do not disturb
Your privacy is very important to us.
By pressing the “Do Not Disturb” button inside your room, the panel outside your door will be luminated in red, letting our team know not to enter your room. When the DND button is on, your room will not be serviced. So please remember to turn it off if you would like us to service your room.
Wake up call
Have to be somewhere in the morning and don’t trust yourself to wake up on time?
Leave it with us to organise a wake up call for you. Dial 9 on your in-room phone to lock one in with our hosts.
Refreshments
To keep you fuelled for your adventures, your room features a capsule coffee machine with a selection of deluxe L’OR Espresso pods and a range of certified organic teas from Love Tea ready to brew up in your kettle. And you can’t have tea or coffee without biscuits, so we have you covered there too with locally made treats. If you get through them all in a day, don’t worry - our hosts will be sure to keep your reserves of coffee, tea and biscuits restocked daily with our compliments.
Mini Fridge
Your own personal in-room fridge is ready and waiting to be filled with your favourites. Note that the operating temperature of the fridge is approximately 8-9 degrees celsius.
Drinking Water
We love the environment and we know you do too, which is why we don’t stock disposable plastic water bottles. Instead, you have continued access to chilled filtered water at our Moda still and sparkling water stations - there’s one on each floor located near the lift. Feel free to fill and refill the water bottle available in your fridge, or fill your own drink bottle.
Security safe
A safe is located in the drawer in the wardrobe for your convenience. Please do not forget to remove your items prior to departing the hotel.
Dyson Hairdryer
Smooth, style and tame your mane with your in-room Dyson hairdryer. You will find it located in the vanity in your bathroom. If a hair straightener is more your vibe, we have a handful available to loan - just ask our team.
Cots
We have a limited number of cots available on request. Please check with our hosts if one is required.
Something extra?
Forgot to pack your toothbrush or shaving kit? We’ve got you covered! Speak with one of our hosts at the guest services desk, dial 9 from your room, or text us on 0468 384 854 should you require anything.
OK, we get it...
Ok, we get it. You didn’t just come here for us. You want to get out there and see the world! And there’s plenty to see and do in this area - from pretty parks, historic laneways and harbour foreshore to great dining, coffee spots and shopping boutiques.
Here’s a few ways to spend your days, and you can find many more in the neighbourhood and what's on sections of our website.
X marks the spot
If you’re the type of traveller who likes to explore with a printed map in hand, we have a handful available in our lobby and our hosts will gladly guide you on some of the points of interest in the area.
Old pubs, new digs
Inhabitants of Pyrmont in the 1850s didn’t have to go far to find a watering hole: the suburb was home to 26 hotels and pubs, with one on almost every street corner. Back then, pubs were patronised by locals from a particular enterprise - abattoir workers would frequent the Butchers’ Arms, quarry workers were regulars at the Quarrymen’s Arms, and wool buyers and workers would congregate at the Woolbrokers’ Arms.
While many are no longer in operation, one has stood the test of time as the oldest in the area. Opened as the Pyrmont Hotel on Christmas Eve 1841, the now Terminus Hotel at 61 Harris Street is one of the oldest pubs in Sydney, and recently underwent a grand restoration.
Worth a visit
A few of the great old pubs in the area worth a visit:
Top coffee spots
Whether it’s warming up a piping hot brew harbourside in winter or sipping a creamy iced coffee in the sunshine at a leafy alfresco cafe, Pyrmont will set you straight when it comes to quality caffeinated beverages and great spots in which to enjoy them.
1. Grab a coffee at PPK in the lush green Pirrama Park and enjoy in the sunshine while sitting on the grass by the harbour.
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2. Order your favourite brew at our Wayfarer’s Bar and Cafe as take away. It can accompany you as you wander across Pyrmont Bridge into the city.
3. Soak up the vibes at Quick Brown Fox Eatery with indoor and outdoor seating, serving up Single O coffee and Tea Craft teas alongside their all-day dining menu.
4. Just a stroll up Pyrmont Bridge Road, you will find Tripadvisor’s #1 Cafe in Sydney - Social Brew Cafe. All day brekkie and outdoor seating, what’s not to love?
See the full list of our favourites in
our The Traveller’s Notebook
blog via our website.
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The Dunkirk
Built in 1879 and formerly the
Butcher’s Arms Hotel, this old pub
was renamed in the 1940s to
commemorate The Battle of Dunkirk.
205 Harris Street
www.thedunkirk.com.au
Pyrmont Point Hotel
Once a hangout of criminal gangs,
the former Land’s End Hotel opened
in 1850 and today offers a great beer
garden and pub menu.
59 Harris Street
www.pyrmontpoint.com.au
The Quarryman’s
Opened in 1913, this century-old pub
is all about craft beer, offering up to
34 beer taps and a great rooftop bar.
214–216 Harris Street
www.quarrymans.com.au
The Pyrmont Bridge Hotel
Closest to our hotel, this pub with
its checkered past was originally
established in 1870 as the Native
Youth Hotel (Native Rose).
96 Union Street
www.pyrmontbridgehotel.com
Transport
Traveller's tip!
Head to Trip Planner, Transport NSW, or call 131500 for more information on public transport timetables, routes, stops and stations. Or simply ask our team for help organising your journey.
For an offline app, we like TripView.
By foot
Take an easy stroll around Pyrmont through tree-lined streets, hidden laneways, lush green parks and along the wharves and the harbour foreshore. Take the pedestrian footbridge over to the city, or venture further over the Sydney Harbour Bridge or Anzac Bridge.
Ask our team for a hard copy of our map.
By taxi / ride sharing
Being so close to the city, you won’t have to wait long for a taxi or Uber to turn up and zip you to your destination. There’s a taxi rank just up the road from the hotel, or we can call you one if needed.
Ride sharing services operating in Sydney include Uber, DiDi, and Lyft.
By ferry
Exploring Sydney from the water is a must, and Sydney’s extensive ferry network will take you to some of the hottest spots in town, from Manly and Watson’s Bay to Luna Park and Taronga Zoo. The best bit? The Pyrmont ferry wharf is just 5 minutes from our front door.​​
Pyrmont Bay Wharf F4 line
By bus
Pyrmont is included on numerous bus routes,
taking you anywhere from Paddington and Bondi Beach in the city’s east, to Balmain
and Rozelle in the inner west, and into the city centre.​
The 389 bus stop is diagonally opposite the hotel entrance, while the 501 stop is a 6-minute walk away on Harris St.​
Route 389 to/from Bondi Junction
Bus Stop Location​​
Route 501 between Parramatta and Central
Transport card
Grab yourself an Opal Card for easy payment when travelling on public transport around Sydney with cheaper fares and off-peak train fare discounts, or you can also tap on and off with your credit cards. You can even use your card to travel further afield to the Blue Mountains, Central Coast, the Hunter, and the Illawarra.
The closest Opal card retailer is at the Pyrmont Bay Light Rail station (no cash), or at the IGA Local Grocer on Murray Street just up the road.
Don't forget to tap on and tap off for every journey!
By train
Some of Sydney’s biggest and best connected train stations are within walking distance
from the hotel, including Town Hall which connects you to Sydney Airport, Circular Quay,
Bondi Beach, Parramatta and Chatswood.​
Town Hall Station
By light rail
With four stations in Pyrmont, you can conveniently jump on Sydney’s light rail to travel to cultural and dining hotspot in the city like Chinatown, World Square and The
Capitol Theatre, or head in the opposite direction to explore Glebe, Rozelle Bay or the Little Italy in Leichhardt.
Pyrmonte Bay stop on the L1 line is just 100m from the hotel's front door.​
Light Rail L1 line
By metro
Sydney’s shiny new metro runs from Sydenham to Chatswood, via the Sydney CBD ie Barangaroo, Martin Place, Gadigal (Town Hall),
and Central, all within 22 minutes!
Unforunately the Pyrmont stop is still a few years away, but until then our closest metro stop is at Gadigal Station, or simply catch the light rail to Central and change to the metro from there.​
Gadigal Station
By bicycle
One of the best ways to see the sights is by bike. Hire an urban city E-bike and take a sceanic ride around Darling Harbour and
Waterfront Park Pyrmont.
Ways to spend your days
WALKING AND RUNNING TRACKS
One of the best ways to discover a new destination is by foot. Enjoy the many picturesque walks around the area, from routes around the harbour wharves to a stroll across the Pyrmont Bridge and into the city. Or you can easily access other parts of Sydney via pedestrian access along the Anzac Bridge or Sydney Harbour Bridge.
SCULPTURE SEARCH
From neon light sculptures to hidden artworks under overpasses, Pyrmont and Darling Harbour are brimming with street art and sculptures. Keep your eyes peeled for mosaics in Peace Park, a 100-year-old statue in Union Square, Tied To Tide kinetic sculpture in Pirrama Park, and a series of large rusty spheres known as digesters which once crushed sugar cane in the area. Go explore!
THE GALORE
From Australian Maritime Museum, to smaller local art galleries, and across to attractions like SEA LIFE Sydney Aquarium and Madame Tussauds, there’s no shortage of things to see and discover in this area. Experience a koala encounter, see huge sharks swim overhead, descend into a submarine, hop onboard a tallship, and meet your favourite celebrity. You can do it all within walking distance of the hotel.
ART AFFAIR
Head to the State Library of NSW to see visual and literary collections from First Fleet journals and Shakespeare folios, to exhibitions like World Press Photo. Or take a 20-minute walk to the White Rabbit Gallery in Chippendale for Chinese contemporary art, homemade dumplings and tea. Wander on to Eveleigh for a peek at exhibitions by local artists at the sprawling Carriageworks multi-arts centre.
DINING PRECINCTS
Being so close to the city, some of Sydney’s best dining and entertainment precincts are on our doorstep. Enjoy world-class waterfront dining in Barangaroo and King Street Wharf from top restaurants to quiet cafes, just a short walk across Pyrmont Bridge. Explore the thriving Asian marketplace of nearby Chinatown, combining fine dining restaurants with noodle bars and Asian grocers. Discover everything from bánh mi to bubble tea and matcha soft serve cones in hole-in-the-wall eateries throughout the laneways of Darling Quarter near Haymarket. Or pull up a stool at one of the many cocktail bars, pubs and clubs around Darling Harbour.
ON THE WATER
Learn how to sail, go on a fishing trip or witness frolicking dolphins and whales on a harbour tour departing from pontoons directly opposite the hotel. At the day’s end, take a sunset cruise around the harbour – the quintessential Sydney experience.
QUICK PICK-ME-UPS
No appetite for long leisurely lunches or romantic restaurant rendezvous? For a quick bite that won’t break your bank, explore our local restaurants option like Kko Kko, Umami Dojo, Sushiki , or the food court at The Star. For Sydney’s freshest fish and chips and seafood takeaway, take a short 10-minute stroll to the world famous Sydney Fish Market.
TOUR THE SIGHTS
Our central location means accessing Sydney’s many attractions, from natural to urban, is a piece of cake. Hop over to one of Sydney’s harbour islands, such as Cockatoo Island or Fort Denison, for a taste of history and stunning views. Discover bush foods on a guided tour of the Royal Botanic Gardens. Uncover some of Sydney’s best colourful street art on a tour of the Inner West led by local artists. Go backstage at the Sydney Opera House.
WANT MORE?
Head to our website to discover more local options,
to keep up with what’s on and to access local insights and stories in our The Traveller’s Notebook blog.
A peek into the past...
​Days gone by
Pyrmont has a rich history, home to some of Australia’s oldest pubs and once covered in lush native flora, now depicted in artworks throughout the hotel.
The land on the peninsula has changed hands many times throughout history. At one time in the late 1700s, a quarter of the suburb was sold to the famed wool industry pioneer, Captain John Macarther.
How much did he buy it for?
A gallon of rum.
​A brief history
Pre 1800
Before European settlement, the Eora tribe of Indigenous Australians inhabited this area, originally known as ‘Pirrama’.
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1800
The discovery of a natural mineral spring by European settlers led to the area being renamed as Pyrmont after a spa town in Germany called Bad Pyrmont. The spring later became known as Tinker’s Well.
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1857
The impressive Pyrmont Bridge was built, connecting Pyrmont to the city. A larger bridge with a swinging span opened in 1902.
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1938
Our Art Deco-style building rose up as a cereal storage building, surrounded by the working wharves and busy sandstone quarries of Pyrmont.
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1966
The famous Sydney Fish Markets was set up in Blackwattle Bay.
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1995
After opening in the 1870s, Pyrmont’s famous CSR sugar refinery closed. The original buildings are now occupied by waterfront residential properties.
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2010
Beautiful Pirrama Park opened on the former site of the Water Police base, as a 18-hectare waterside green space featuring cafes, barbeque facilities and a fantastic kids playground.
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2021
After 18 months of construction, Aiden Darling Harbour opened as Sydney’s newest luxury boutique hotel.
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Our commitments
We believe in the importance of being stewards of our environment and supporting the neighbourhoods we serve. Through various eco-friendly and community engagement efforts, we strive to create a positive impact while providing an exceptional experience for our guests.
We are dedicated to providing an inclusive, respectful, and eco-friendly experience for guests, employees, and communities. Our policies cover harassment and child protection, equal opportunity, community impact, environmental preservation, animal welfare and recycling initiatives, all aimed at fostering a safe, sustainable, and inclusive.
We are dedicated to ensuring that all guests, including those with disabilities, have an equitable, comfortable, and dignified experience during their stay.
As part of our commitment to sustainable and respectful tourism, we invite you to follow this guide to ensure your visit supports local traditions, protects the environment, and fosters meaningful connections with the people and places you encounter.
Welcome to a Greener Stay! Join us in saving water and energy for a sustainable future.
When exploring the great outdoors, it’s essential to be a responsible traveler and show for the environment and its cultural heritage. The following do's and don'ts will help you enjoy nature while preserving its beauty for future generations.
In our beautiful natural world, respecting nature and wildlife essential for preserving our ecosystems. Your actions can make a significant difference in protecting our precious wildlife and their habitats.
We are committed to providing a comfortable stay while minimizing our environmental impact. We have implemented an Eco-Towel Initiative, Eco-Clean Initiative, and Eco-Linen Initiative to conserve water, reduce energy use, and limit the use of chemicals. We invite our guests to participate in this initiative to help protect the environment.
We are dedicated to preserving the beautiful surroundings of our community and ensuring a sustainable future for all. Join us in protecting our environment by avoiding personal-use substances that may be harmful to the local ecosystem.
Our initiative to Save the Planet by Saving Linens, and Save Energy by Clean Smart.
We are committed to sustainable tourism and the protection of Australasia’s unique wildlife. We invite you to safeguard this extraordinary region by making informed, ethical travel choices that do not contribute to illegal wildlife trade or habitat degradation.
We believe that responsible hospitality goes beyond delivering exceptional guest experiences - it encompasses a strong commitment to ethical sourcing and animal welfare. We recognise the importance of supporting humane practices and are actively collaborating with our suppliers and relevant international partners to ensure as mooth and transparent transition.
See our sustainability summary, including measurements of energy consumption, water consumption, waste volumes, and carbon footprint - measured per guest basis.